DELIVERIES

TIME TAXES COSTS
Waterloo store pick-up   VAT and duties included FREE
Belgium 1 - 3 days VAT and duties included 8€
European Union & UK 2 - 7 days VAT and Duties included 25€
Rest of the World 3 - 7 days VAT, Duties and Taxes EXCLUDED 35€

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TAXES & DUTIES

European Union

Deliveries include all VAT, taxes and duties.

Rest of the World

All deliveries EXCLUDE VAT, duties and taxes. They will have to be paid to our carrier, UPS, who will complete all relevant formalities in order to deliver the package at your address.

If you are unsure about how taxes and duties apply in your home country, email us at hello@elpidea.com

PAYMENTS

We accept the following payment methods via a secure gateway

VISA

MASTERCARD

AMERICAN EXPRESS

PAYPAL

RETURNS & EXCHANGES

If you wish to return or exchange an item.


Please return items to our warehouse :

ELPIDEA
Chaussée de Bruxelles 125
B-1410 Waterloo
BELGIUM (Europe)

HOW TO PROCEED :

1. You may return unworn, unused items up to 14 days after the day you received your order. All items should be returned with love, as beautiful as received, new, unworn, unused, in their original condition and with all EPIDEA tags still attached. Returns of worn, damaged, soiled, or altered items will not be accepted and will not be refunded unless we start a thrift shop, of course (or a “fast” fashion brand... Hmm, hmm).

2. Unfortunately we can’t offer free returns.
We’re not responsible for items that are lost in the post, so we recommend you use a postal service which insures you for the value of the package.

3. You must notify our customer department and obtain a Return Approval Number at


RETURN@ELPIDEA.COM

in writing or with the form here, within 14 days of receiving your order. In order to process your refund quickly, please fill in your Return Approval Number on the return invoice or packing slip.

4. Your package must include:

-The items you are returning
-Our Invoice /OR packing slip /OR order slip
-Your Return Approval Number

Without these indications it will be very difficult to find out who send back this piece of art, and will increase the time our shipment manager scratch his head to find out who the hell sent it back.

5. Once received, we will process your exchange or refund immediately.

HELLO ELPIDEAR!

OK

Prices will be charged in € Euro at checkout.
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